TockHub

Technical Support

Thank you for using TockHub!

If you encounter any issues or have suggestions, please feel free to contact us via email:

qyjt8890@outlook.com

We will reply within 1–3 business days.

Frequently Asked Questions (FAQ)

• Q: After installing the app, I cannot access the control page.
  A: You must connect to the device first before the app can enter the control page.
• Q: The app cannot find my device.
  A:
  1. Please make sure Bluetooth permission was granted during app installation.
  2. Please confirm that Bluetooth is enabled on your phone.
  3. Please check if the device is already connected to another phone; if so, you can press and hold the Exit button on the remote control to disconnect Bluetooth, or power cycle the device.
  4. The app can only discover authorized product models; please check the product manual to confirm your device supports this feature.

Your feedback is valuable to us. If you have any feature requests, don't hesitate to email us.

Thanks again for your support!

TockHub Team